Return Policy
Last Updated : 2024-01-01
Instaswap is a global leader in providing energy mobility solutions and services to the transportation sector enabling electric vehicles to be refueled in a faster, cheaper and more convenient way; thereby, making mass migration to a sustainable, pollution-free future possible.
Instaswap works with fleet operators, shared mobility providers, cities and automotive OEMs across all platforms including 2/3 wheelers to challenge the status quo with an economical, scalable, and smarter way forward.
Instaswap aims to provide its customers quality services at all times. In the unfortunate event, if:
- The Customer's wallet balance has been deducted and no service has been provided, OR
- The customer has been overcharged for services
The customer has the right to request a refund by:
- e-mailing us at support@instaswap.in; OR
- directly reaching out to any authorized Swap Point.
The refund will be processed and added to the Customer's wallet within 15 working days of confirmation of refund.