Zoruk Private Limited and its affiliates and subsidiaries (hereinafter referred individually and/ or collectively as “Instaswap”), is/are concerned about the privacy of the information of the users accessing the services on Instaswap website, mobile sites or mobile applications thereof accessible through various internet enabled smart devices (individually and collectively referred to as“Platform”). Instaswap is engaged in the business of battery charging, swapping and providing battery as a service for electric vehicles and wishes to scale its business in EV industry.

When you use the platform, we collect a part of your personal information. Instaswap promises and commits to protecting your privacy and the information you would share while using the platform. The trust of our users is vital to us and we adhere and maintain all reasonable security standards for safeguarding your information. This Privacy Policy applies to Instaswap which includes all its affiliates, subsidiaries & associate companies and help you understand how we collect, use, store, process, transfer, share, and otherwise deal with and protect all your information when you visit any of our Platform and use our services or even otherwise visit the Platform.

For the purposes of this Policy, the terms "We" / "Us" / "Our"/"Company" individually and collectively refer to Instaswap and the terms "You"/"Your"/"Yourself" refer to the users. This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature. This Privacy Policy is a legally binding document between you and Instaswap. This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage, transfer and disclosure of sensitive personal data or information. Please read this Privacy Policy carefully before using the platform, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the platform. By providing your Information to the platform, or by making use of the facilities provided by the platform, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person. In case you are under the age of 18 years, you accept and acknowledge that you are accessing the platform through a guardian who is of a legal age to form a binding contract under the Indian Contract Act, 1872 and such person accepts this policy on your behalf to bind you and hereby acknowledge that you are accessing the platform under the supervision of your guardian and have their express permission to use the services. This Privacy Policy does not apply to information that you provide to, or that is collected by, any third-party through the Platform, and any Third-Party Sites that you access or use in connection with the Services offered on the Platform.

CONTROLLER OF PERSONAL INFORMATION

Instaswap will be the controller of your Personal Information provided by you or otherwise collected by us. Your data controller is responsible for the collection, use, disclosure, retention, and protection of your Personal Information in accordance with its privacy standards as well as any applicable laws.

WHAT PERSONAL INFORMATION DO WE COLLECT & PROCESS?

To avail certain services on our platform, users are required to provide certain personal information for the registration process, such as your identity, contact data and device location. For using the platform, and by providing mentioned details, user shall authorize us to contact him through email or SMS/Call. User shall also confirm that by receiving any of such messages / calls, user will not hold Instaswap or its third party service provider liable to complaint under the Telecom Commercial Communication Customer Preference (TRAI) Regulations Act, 2010.

WHERE DO WE COLLECT YOUR PERSONAL INFORMATION FROM?

The Personal Information is collected when you register on our Platform and further, during the usage of the same.

FOR WHAT PURPOSES DO WE USE YOUR PERSONAL DATA?

(i) For your registration on the platform for business activities. (ii) For verification of your identity and activity on the platform. (iii) To track your location while you have the possession of the assets of Instaswap (Batteries, Chargers etc.) (iv) To enable us to communicate with you on the platform regarding our existing services availed by you, including any alerts or updates on the platform. (v) To enable us to respond to you in case of your queries/requests/complaints/feedback etc. (vi) To evaluate the services of the platform and improvise to make it more user friendly. (vii) To comply with legal and regulatory requirements. (viii) To investigate, prevent, or take action regarding illegal activities, suspected fraud and situations involving potential threats to the safety of any person or assets of Instaswap. (ix) To provide technical, product and other support and help keep the Platform working, safe and secure

COOKIES

Our Platform uses cookies and other tracking mechanisms to collect data about you. We collect Personal Data about you via our mobile application using permissions such as device location and device storage. IOS and Android devices will notify you the permissions that our application seeks and give you an option to consent or refuse the permission. We use the data obtained through permissions to track your location, to upload KYC details of the customers on the mobile application and to enhance the functionality of the mobile application.

INFORMATION SHARING

We share the personal information or data to any third party without obtaining the prior consent of the user in the following limited circumstances: (a) To protect the rights and property of the Company, Our Users, and others, including to enforce the Terms or to prevent any illegal or unlawful activities (b) In an emergency to protect the personal safety and assets of the Company, the users, or any person. (c) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations. (d) Further, we may, in compliance with applicable laws, share/transfer/assign all of your personal information with any other business entity(ies), in the event of a merger, sale, re-organization, amalgamation, joint ventures, assignment, restructuring of business or transfer or disposition of all or any portion of our Company. (e) We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

INFORMATION SECURITY

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of information. These include internal reviews of our information collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All information gathered on our platform is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access. However the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be. Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for: (i) any security breaches on third-party websites or applications or for any actions of third-parties that receive your Personal Information; or (ii) any loss, damage or misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event. For the purpose of this Privacy Policy, a “Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include, acts of God, fires, explosions, wars or other hostilities, insurrections, revolutions, strikes, labour unrest, earthquakes, floods, pandemic, epidemics or regulatory or quarantine restrictions, unforeseeable governmental restrictions or controls or a failure by a third party hosting provider or internet service provider or on account of any change or defect in the software and/or hardware of Your computer system.

CHANGE IN TERMS OF PRIVACY POLICY

Instaswap reserves the right to amend or modify this Privacy Policy at any time, as and when the need arises. We request you to regularly check this Privacy Policy from time to time to keep you apprise of changes made. Your continued use of the Platform gives your unconditional acceptance to such change in terms of Privacy Policy.

GRIEVANCE REDRESSAL

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to Karan Kapoor ("Grievance Officer").

Mr. Karan Kapoor (Grievance Officer)
Instaswap (www.instaswap.in)(https://instaswap.in)
Zoruk Private Limited
Plot No. 337, Sector -6P, Hansi, Haryana, 125033
Email - karan.kapoor@Instaswap.in
Phone - +91-7404980806